TideMark Restoration Jacksonville Service Request Privacy Policy

The request may collect name, phone, optional email, address, ZIP, property type, affected areas, source, water and sewage status, materials, odor or suspected mold, timing, occupancy, hazards, prior actions, contact preference, free-text details, and an optional photograph.

The form should not be used for payment data, government identifiers, medical records, alarm codes, insurance credentials, or unrelated sensitive information.

• Contact and property details
• Loss and material details
• Communication preference
• Optional safe photograph

Submitted information is used to review coverage, understand the reported condition, route follow-up, prepare for an inspection, maintain an inquiry record, and improve form operation.

A submitted description or photograph does not create a diagnosis, contract, appointment, insurance representation, or guaranteed service acceptance.

Inquiry records should use protected storage, defined retention, access controls, backup practices, upload handling, incident response, and a deletion workflow appropriate to the service.

Operational access should be limited to people who need the information for request review, scheduling, service, records, security, or legal obligations.

Text contact is optional and requires affirmative consent. Consent is not a condition of purchase. Message frequency varies and carrier rates may apply. Reply STOP to opt out and HELP for help.

Phone or email can be selected without SMS consent. Marketing campaigns or sale of consent are not authorized by the service-request checkbox.

A requester may use the contact page to ask about correction, access, or deletion of inquiry information, subject to identity verification and legal or operational retention requirements.

The applicable agreement and responsible business contact provide any additional project-specific privacy and record details.